
In this episode from AWS re:Invent 2024, Jon Myer sits down with Amanda from Strategic Communications and Ryan from Talkdesk to explore how successful partnerships drive innovation in the public sector. Learn about building trust, managing challenges, and creating a thriving partner alliance community. Discover why true partnerships go beyond transactions to create lasting relationships that benefit customers and drive innovation.
Key Takeaways:
🤝 Partnerships must be built on trust & communication
🚀 Partner ecosystem drives innovation
💫 Customer experience comes first
🎯 Multiple partners create complete solutions
💪 Strong relationships survive challenges
🌟 Successful partnerships require two-way commitment
🔄 Cross-collaboration is essential
📈 Growth comes through partner networks
Timeline:
0:00 – Introduction and partnership origins
0:32 – Building relationships beyond business
2:06 – Partnership vs transactional approach
3:07 – Making partnerships fun and meaningful
4:02 – Trust and communication importance
5:15 – Managing contract challenges
6:51 – Problem-solving approach
8:12 – Creating seamless customer experience
9:54 – Selecting strategic partners
11:20 – Partner alliance community
13:40 – Complementary partnerships
14:24 – Partner differentiation
15:44 – Value of trusted advisors
17:54 – Final partnership insights
18:35 – Wrap-up
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