In this episode of The Jon Myer Podcast, we explore the critical importance of Digital Employee Experience (DEX) in modern healthcare with Marcel Calef, Americas Field CTO at ControlUp. Marcel explains how DEX transforms the way healthcare IT supports clinicians and ultimately impacts patient care.

The average healthcare employee spends a staggering 30 minutes per day waiting for IT systems to respond – valuable time that could be spent treating patients. Marcel shares insights on how predictive IT support can identify issues before they happen, reducing downtime and frustration for healthcare professionals who need immediate access to patient records and clinical applications.

Learn how real-time monitoring and proactive remediation are changing healthcare IT from reactive problem-solving to predictive support that enhances clinician productivity and improves patient outcomes. Marcel also discusses his observations from the recent HIMSS conference and how healthcare technology is evolving from hardware-focused solutions to software services that optimize workflows.

⏱️ The average healthcare employee wastes 30 minutes daily waiting for IT issues to be resolved – time that could be spent on patient care.
🔍 DEX focuses on predicting and preventing IT issues before they happen rather than merely responding to problems after they occur.
🏥 In healthcare, time is critical – both for urgent patient care and for maximizing the limited time clinicians have with each patient.
💻 Effective DEX allows IT to approach problems with data and insight rather than starting with "Have you tried rebooting?"
🔄 Real-time monitoring (every 3 seconds) helps distinguish between normal temporary system spikes and actual problems requiring intervention.
🚑 Slow login times, application issues, and connectivity problems directly impact clinicians' ability to access critical patient information.
📱 DEX helps identify specific areas in healthcare facilities where technology issues occur, such as WiFi dead zones in certain corridors.

## YouTube Timeline
0:00 - Introduction
0:42 - What is DEX and how it transforms IT support interactions
1:41 - The value of predictive IT support and preventing incidents
2:44 - How DEX differs from traditional IT help desk approaches
3:25 - Clarifying misconceptions about DEX "spying" on employees
3:58 - Building trust and changing employee perceptions of IT
5:01 - How DEX improves the IT on-call experience and empowers support staff
6:29 - Why DEX is particularly important in 24/7 healthcare environments
6:50 - Time sensitivity in healthcare IT and impact on patient care
7:43 - Statistics on time wasted waiting for IT systems in healthcare
8:22 - Real-world example of troubleshooting VDI issues in healthcare
9:12 - The importance of comprehensive monitoring across all system components
10:22 - How frequent data collection helps eliminate false positives
11:38 - Using data frequency to distinguish between transient issues and actual problems
12:17 - The relationship between DEX and optimizing patient healthcare
13:03 - Real-life customer stories about DEX impact in clinical settings
14:07 - Identifying Wi-Fi dead zones in healthcare facilities
14:40 - Observations from the HIMSS conference and evolution of healthcare technology
16:01 - The shift toward employee experience and efficiency in healthcare IT
16:19 - Changes in the HIMSS conference focus over time
16:56 - The intersection of security and DEX in healthcare
17:35 - Finding balance between security requirements and user experience
17:51 - How IT friction impacts both employee and patient experience
18:15 - Closing remarks and outro

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In this episode of The Jon Myer Podcast, we tackle the critical issue of cybersecurity in healthcare with Jeff Warren, Chief Product Officer at Netwrix. With healthcare organizations increasingly becoming targets for cyberattacks, Jeff shares insights on why these institutions are vulnerable and how they can better protect sensitive patient data.

A staggering 84% of healthcare organizations faced cyberattack attempts last year. Jeff explains how attackers repeatedly exploit the same vulnerabilities - from identity management weaknesses to third-party security gaps - and offers practical solutions that go beyond basic HIPAA compliance.

We also explore how cloud adoption and AI implementation are creating new security challenges for healthcare organizations. Jeff discusses the dangers of "shadow AI" and why simply meeting regulatory requirements isn't enough to prevent breaches in today's complex digital landscape.

Whether you're an IT professional in healthcare or simply interested in how your medical data is being protected, this episode provides valuable insights into building truly resilient security systems in an industry where data protection is literally a matter of life and death.

## YouTube Timeline
0:00 - Introduction to healthcare cybersecurity discussion with Jeff Warren
0:15 - Why healthcare organizations are prime targets for cybersecurity attacks
0:40 - Alarming statistics: 84% of healthcare organizations targeted by cyberattacks
1:32 - Multiple account vulnerabilities and third-party security challenges
2:04 - The Move IT breach example and importance of vendor management
3:18 - How employee turnover impacts third-party security management
3:59 - Supply chain attacks and the "worm-type" behavior seen with SolarWinds
4:53 - HIPAA/HITECH regulations and evaluating security beyond basic compliance
5:47 - Why compliance should be viewed as "the floor, not the ceiling"
6:40 - Navigating multiple cybersecurity frameworks and implementation challenges
7:07 - Benefits of the NIST framework's prescriptive security guidance
7:55 - Problems with organizations focusing on minimum compliance requirements
8:11 - Moving employee security training beyond basic phishing awareness
9:03 - Managing different types of insider threats in healthcare
9:37 - Importance of understanding your unique environment and security risks
10:38 - Cloud-based and AI-driven technologies in healthcare
11:06 - Cloud adoption challenges and security considerations
12:04 - Cloud misconfigurations leading to data breaches
13:11 - The risks of "shadow AI" and unauthorized AI tool usage
14:14 - Providing secure AI alternatives for healthcare staff
14:23 - AI training and protecting sensitive data from external exposure
15:14 - Public vs. private LLMs and implementing proper security boundaries
16:33 - Risks of AI systems exposing data beyond intended access permissions
17:14 - Developing proper skill sets for cloud and AI security management
18:22 - Closing remarks and outro

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In this episode of The Jon Myer Podcast, we dive deep into how Virtual Desktop Infrastructure (VDI) technology is revolutionizing healthcare delivery. Our special guest Kamal Srinivasan, Senior VP of Product and Program Management at Parallels, explains why this 20-year-old technology remains critical in modern healthcare settings and how it's evolving to meet today's challenges.

Learn how VDI enables healthcare professionals to securely access patient records and mission-critical applications from any device, anywhere, while maintaining HIPAA compliance. Discover real-world examples of healthcare organizations that have successfully implemented VDI solutions to improve workflow efficiency and enhance patient care. Whether you're an IT professional in healthcare or simply interested in healthcare technology transformation, this episode offers valuable insights into the future of digital healthcare infrastructure.

#HealthcareTech #VDI #Parallels #MedicalIT #DigitalHealthcare #CloudComputing #PatientCare #hipaacompliance

Key Takeaways
🏥 VDI provides secure access to mission-critical healthcare applications from any device, anywhere, enabling better patient care.
🔒 Security is paramount in healthcare settings due to HIPAA requirements and sensitive patient data - VDI helps maintain this security across devices.
🌐 Despite being 20 years old, VDI technology has evolved to address cloud integration, complex application interactions, and modern security challenges.
⚕️ Healthcare applications like Electronic Health Records (EHR) often remain as legacy systems that aren't SaaS-based - VDI bridges this technology gap.
🖥️ The vendor landscape for VDI solutions has evolved, with options like Parallels and Microsoft Azure Virtual Desktop offering new capabilities.
⏱️ VDI reduces friction for healthcare professionals by streamlining access to patient data, allowing them to focus more on patients than technology.
🔄 Many healthcare organizations (40% in surveys) are actively looking for alternative VDI solutions with nearly 100% considering changes in the next 1-3 years.
✅ Real-world VDI implementation success stories include Athletico (5,000 physical therapy centers) and Allscripts EHR system (supporting 20,000+ users across 2,700 clinics).

YouTube Timeline
0:00 - Introduction to the podcast and guest Kamal Srinivasan
0:17 - What is VDI and why is it important in healthcare?
1:39 - Security concerns and accessing applications in healthcare settings
2:48 - How VDI helps with patient data, drug interactions, and insurance processing
3:59 - How modern organizations are implementing VDI today
5:35 - Evolution of applications and their interaction with multiple systems
6:23 - How security posture has changed in the last 20 years
7:38 - The changing vendor landscape for VDI solutions
9:49 - Real-world examples of how healthcare organizations use VDI
11:01 - How VDI streamlines doctor-patient interactions and clinical workflows
13:04 - Supporting peripheral devices like dictation tools, printers, and scanners
14:14 - How VDI reduces friction and improves patient care
14:35 - Success stories of healthcare organizations implementing VDI solutions
16:17 - Closing remarks and outro

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